Cancellation Policy

At Car Reservation Desk, we’re committed to offering a smooth and flexible car rental booking experience. This Cancellation Policy outlines the terms and conditions for cancelling your rental car reservations made through our platform.

General Policy

• All car rental bookings made via Car Reservation Desk are subject to this Cancellation Policy.
• Cancellation terms may vary depending on the rental provider, vehicle type, and location. Please review the specific cancellation rules shown during the booking process.

Car Rental Booking Cancellations

• Most rental bookings allow free cancellation if requested at least 24 hours prior to the scheduled pickup time.
• Late cancellations (within 24 hours of pickup) or no-shows may incur a cancellation fee or be non-refundable, based on the provider’s policy.
• If you cancel an eligible booking on time, refunds will be processed within 5–7 business days to the original payment method.
• Non-refundable bookings or promotional rates will be clearly marked and cannot be cancelled for a refund.

Cancellation Requests

• To cancel a reservation, please contact our support team via phone, email, or live chat. You will receive a confirmation email once your cancellation is processed.
• We recommend submitting your cancellation request as early as possible to maximize refund eligibility.
• Any cancellation charges or deductions will be clearly communicated during the process.

Non-Cancellable & Non-Refundable Situations

• Bookings marked as “non-refundable” at the time of reservation cannot be cancelled for a refund.
• No refunds are provided for no-shows or cancellations due to external circumstances (e.g., weather, strikes, travel bans) unless the provider explicitly allows it.

Customer Responsibilities

• Please review all cancellation terms and conditions carefully before confirming your booking.
• Submit cancellation requests in a timely manner to avoid losing refund eligibility.

Disputes & Contact

• If you have concerns regarding a cancellation or refund, please contact our support team before initiating a chargeback or dispute with your payment provider.

Policy Updates

• Car Reservation Desk reserves the right to update this Cancellation Policy at any time without prior notice. Continued use of our services indicates acceptance of these updates. This policy is governed by our Terms and Conditions.

Exceptions to Standard Policy

• In rare cases such as government travel bans, serious illness, or emergencies, we may review refund requests on a case-by-case basis.
• Supporting documentation may be required for exceptions to apply.

Cancellation Confirmation Process

• After your cancellation request is received, a confirmation email will be sent within 12 hours detailing the status and refund eligibility.
• If you don’t receive a confirmation within that time, please follow up with our support team.

Refund Processing Time

• Eligible refunds are typically processed within 5–7 business days, depending on your payment method and bank processing times.
• Refunds to digital wallets or prepaid cards may process faster than traditional credit/debit cards.
• You may request refund status updates by contacting our support team.

Communication Channels

• Email: info@carreservationdesk.com
• Phone Support: +1-844-275-3545 (Available 24/7)
• Live Chat: Available on our website from 9:00 AM to 6:00 PM (local time)