Terms & Conditions

Welcome to Car Reservation Desk (“Car Reservation Desk”, “we”, “our”, “us”). This website (“Site”) is operated and maintained by Car Reservation Desk, based in New Jersey. By accessing or using this Site, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). If you do not accept these Terms, please do not use our Site or services.

Services

• Car Reservation Desk provides a booking platform for travel services, primarily focused on car rentals, but may include flights or hotels through third-party providers.
• We strive for accuracy but do not warrant the completeness, reliability, or error-free nature of the information on the Site.

Booking and Payments

• All bookings are subject to confirmation and availability from third-party service providers.
• Displayed prices are dynamic and may change without notice based on availability, location, or provider policy.
• Payment methods accepted will be disclosed at checkout. Payments may be processed by Car Reservation Desk or directly by providers.
• Currency conversion rates, where shown, are for informational purposes only and may not reflect exact charges.
• Some reservations may require deposits or full prepayment. Such conditions will be disclosed during booking.
• We reserve the right to cancel or deny bookings suspected of fraud, abuse, or violation of these Terms.

Cancellations, Modifications, and Refunds

• All cancellations and refunds are subject to the provider's terms and policies.
• Refunds will be initiated once confirmation is received from the service provider.
• Upon approval, refunds will be processed within 7 business days via the original payment method, unless otherwise agreed.

User Responsibilities

• You must provide accurate and complete information when making bookings.
• Users must be at least 18 years old to use the Site and make bookings.
• You are responsible for all required documents and travel conditions, including licenses, insurance, and legal compliance in the destination country.
• You agree not to misuse the Site, violate laws, or harm other users or systems.

User Accounts

• You may be required to create an account to access certain features.
• You are responsible for safeguarding your login credentials and all activities under your account.
• Notify us immediately of unauthorized account access or misuse.
• We reserve the right to suspend or terminate accounts that violate these Terms or pose risks to others.

Limitation of Liability

• Car Reservation Desk is not liable for actions, errors, or delays caused by third-party service providers.
• We are not responsible for indirect, incidental, or consequential damages arising from your use of the Site or services.
• Information is provided “as is” and we do not guarantee uninterrupted access or error-free content.

Intellectual Property

• All content and design on this Site are the property of Car Reservation Desk or its licensors and are protected by copyright and trademark laws.
• Reproducing, distributing, or modifying any content without our written consent is strictly prohibited.

Privacy Policy

Your use of the Site is subject to our Privacy Policy. By using the Site, you consent to the collection and use of your information as described therein.

Indemnification

You agree to indemnify and hold harmless Car Reservation Desk, its affiliates, officers, and employees from any claims, damages, losses, or liabilities arising out of your breach of these Terms or misuse of the Site.

Third-Party Links

The Site may contain links to external websites or services. Car Reservation Desk does not endorse or control these third-party sites and is not responsible for their content, privacy practices, or availability.

Force Majeure

Car Reservation Desk is not responsible for any delays or failure to perform caused by circumstances beyond our control, including but not limited to natural disasters, government actions, strikes, pandemics, or technical failures.

Dispute Resolution

• We encourage resolving disputes through direct negotiation first.
• If unresolved, disputes shall be settled via binding arbitration in the State of New Jersey, on an individual basis.

Modifications to Terms

Car Reservation Desk may update these Terms at any time. Continued use of the Site after changes are posted signifies your acceptance of the revised Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.

Entire Agreement

These Terms constitute the entire agreement between you and Car Reservation Desk regarding your use of the Site and supersede all prior agreements or understandings.

Descriptor

Transactions made on our platform may appear on your billing statement under a payment descriptor associated with Car Reservation Desk.

Dispute Resolution and Chargebacks

Car Reservation Desk assists users with disputes involving third-party providers by offering documentation and support. While we are not the merchant of record, we aim to help resolve issues, including chargebacks through platforms like PayPal and Stripe. However, we cannot guarantee specific outcomes.

Customer Support and Inquiries

For any questions regarding payments, billing, or refund status, please contact us at info@carreservationdesk.com or call +1-844-275-3545. Our business address is Car Reservation Desk, 201 James St NHamilton, ON L8R 2L2, Ca. We aim to respond within 2 business days.

Acknowledgment of Buyer Protection Rights

Depending on your payment method, you may be eligible for buyer protection (e.g., PayPal Purchase Protection). Car Reservation Desk encourages customers to contact us first for a quick resolution, but we do not restrict your rights under such programs.

Business-to-Business (B2B) Payment Terms (For Trevipay Eligibility)

Qualified business clients may apply for invoiced billing with net payment terms, subject to credit approval. Standard terms are Net 30 with a 1.5% monthly finance charge on overdue balances. To apply, contact us at info@carreservationdesk.com.