Refund Policy
At Car Reservation Desk, we aim to provide clarity and fairness when handling refund requests for car rental bookings. This Refund Policy outlines the terms under which you may be eligible for a refund, how the process works, and any applicable fees.
General Policy
Refund eligibility depends on the cancellation and refund terms set by the specific car rental provider at the time of booking.
Car Reservation Desk acts solely as a booking facilitator and does not control or guarantee refund outcomes.
Customers are responsible for reviewing the rental provider’s refund policy before completing a booking.
Refund Process
Once a cancellation request is submitted and verified, we initiate a refund request with the relevant car rental company.
The approval, processing time, and refund amount are determined by the rental provider’s terms.
Approved refunds typically take 5–15 business days to process but may take up to 60–90 days in rare cases depending on the provider and payment processor.
Car Reservation Desk is not liable for delays caused by third-party rental agencies or financial institutions.
Refund Service Fees
A nominal processing fee may be charged by Car Reservation Desk for managing refund coordination with providers.
This fee only applies when a refund or waiver is approved by the car rental company.
If the refund request is denied, any service fee collected by Car Reservation Desk will be returned, but the original booking amount remains non-refundable.
Non-Refundable Situations
Reservations clearly marked as "non-refundable" at the time of booking.
No-shows or failure to meet rental requirements (e.g., valid license, credit card).
Service disruptions due to weather, natural disasters, strikes, or other force majeure events.
Policy Modifications
Car Reservation Desk reserves the right to update or modify this Refund Policy at any time without prior notice.
Continued use of our services after changes are published implies your acceptance of the revised terms.